At Freevap, we know that vape doesn't wait and that you want to receive your order quickly and safely. That's why we strive to provide you with the best possible service. Find out all you need to know about our delivery times, shipping costs and available options.
📦 Shipping and delivery times
🚀 We insure an express delivery
At Freevap, we do our best to provide a fast and reliable delivery. Once your order is validated, our logistic team prepare your package with care for a delivery in the best time possible.
- Orders validated before 1 pm : same-day dispatch.
- Orders validated after 1 pm: dispatch the next day.
- Dispatch days: Monday to Friday, excluding public holidays, for a continuous weekday service.
Our partner carriers Swiss Post and Planzer ensure that your order is delivered quickly and securely straight to your door.
⏳Optimised delivery times
We guarantee short delivery times so you'll never run out of vape. Here's an overview of delivery times:
| Order confirmed | Delivery times |
|---|---|
| Before 1pm | 24-hour delivery (D+1) - Receive your order the very next day. |
| After 1pm | 48-hour delivery (D+2) |
As soon as your order is dispatched, you will receive a tracking number by e-mail. Thanks to this tracking number, you can check the progress of your parcel in real time via your Freevap account.
Our commitment: fast shipping and reliable delivery, for a smooth, reliable shopping experience. sans stress.
📅 Saturday delivery: get your order even at the weekend!
Good news for those who want to make the most of their weekend right away! Thanks to Swiss Post, you now have the option of receiving your order on Saturday. Ideal if you don't want to wait until Monday and enjoy your favourite products sooner.
🚚 How can I benefit from Saturday delivery?
- Order time : This option is available for all validated orders from Thursday 1pm to Friday 1pm. After this time, your parcel will be dispatched on the next working day.
- Additional cost : This practical option is available at an additional cost of 3,5 CHF, to ensure priority processing and optimised dispatch over the weekend.
- Carrier : Only Swiss Post provides this service. At the moment, Planzer does not offer Saturday delivery.
To take advantage of this option, simply select it in your shopping basket when you finalise your order. It's quick, easy and effective!
With Freevap, you don't have to waste any more time and receive your order at the time that suits you best!
💰 Delivery costs: fast shipping at the best price
At Freevap we are committed to offering you reliable and affordable delivery. Whether you want to take advantage of free delivery or you need a weekend shipment, here's everything you need to know about our shipping costs.
🚚 Delivery charges
- Orders from CHF 29.90 : Free delivery ! Benefit from free shipping on all orders over this amount.
- Order less than CHF 29.90 Fixed delivery charges of 8 CHF apply.
- Option "Saturday delivery" : Would you like delivery at the weekend? Select this option for a supplement of 3,5 CHF only available withSwiss Post.
Our aim is to guarantee you a fast delivery and optimum service, letting you choose the delivery option that suits you best.
🇨🇭Customs fees: no additional costs to be expected
At Freevap, transparence is key ! No bad suprises when your receive your order.
📦 100 % swiss shipping, with no hidden fees
All your orders are sent from Switzerland which means that no custom fees will apply at delivery. The price displayed on the website at purchase is the final price, no additional taxes nor unplanned custom fees.
💡 Why is it a benefit ?
- No additional cost at delivery.
- No extra waiting due to custom clearance.
- A faster delivery without hassle.
With FreevapYou can order with complete peace of mind, with the guarantee of a clear price list and no extra charges.
🔄 Item returns
If a product is not suited for you, you have retraction right of 14 days following the creation of your order (you are responsible for return postage costs).
To make a return: contact our After-Sales Service ([email protected]) or fill in the form via "My returns/After Sales Service" in your account (you must first log in to your account).
Refund or exchange within 30 days maximum.
📢 Do you need help? Our customer service team is here to help you. Order with complete peace of mind from Freevap.ch!