At Freevap, we offer you two carriers to best meet your expectations as demanding vapers: Swiss Post and Planzer!
With these carriers, you'll receive your orders the next day if you place your order before 1pm, with an impeccable service and without paying exorbitant transport costs.
Shipping
Your order will be shipped the same day if you validated it before 13:00. If not, it will be shipped the next day.
Delivery time
For an order validated before 13pm on the day of dispatch, the normal delivery time is 24 hours. You will therefore receive your order the day after it has been placed on the site. D+1
For an order validated after 13pm, the normal delivery time will be 48 hours. J+2.
You will receive a tracking number by email after validation and shipment of your order, and/or by logging into your account.
Your parcel is delivered to the delivery address indicated at the time of your order and may be different from your billing address.
Warning: The shipping days are: Monday, Tuesday, Wednesday, Thursday and Friday. No shipments are made on Saturdays (except with the Saturday delivery option offered only by Swiss Post), Sundays or public holidays.
This option will be available in the shopping tunnel (shopping cart) in the tab "delivery method" from Thursday 13:00 until Friday 13:00.
Once this period has passed, the option will no longer appear.
If your order is less than 29,9CHF, you will be charged 8CHF for delivery.
If you have selected the option "Saturday delivery" you will be charged 3,5 CHF extra (option only available with Swiss Post).
You only pay the amount indicated during the payment on the site.
Each return must be notified to our customer service department ([email protected]), together with the form you can download here.
A refund or exchange may take up to 30 days.
