Why choose FREEVAP for your vape delivery in Switzerland?
For more than 10 years, FREEVAP has been dispatching hundreds of orders for electronic cigarettes, e-liquids, pods, coils and accessories across Switzerland every day. Thanks to our Switzerland-based logistics and our partnership with Swiss Post, we offer fast, reliable and fully tracked delivery throughout the country.
Whether you live in Geneva, Lausanne, Zurich, Basel, Lugano, Bern or in a more rural or mountainous area, you benefit from the same high standards. Every order is prepared with care to ensure fast dispatch, secure packaging and accurate tracking right through to delivery.
FREEVAP also allows you to choose the delivery method that best suits your needs: PostPac Priority, delivery against signature, Swiss-Express “Moon” or Saturday delivery, depending on the options available. All orders are shipped with no customs charges, with real-time tracking and automatic notifications at every stage through our tracking platform.
On this page, you will find all the useful information about delivery times, prices, the different shipping options, order tracking, the areas we serve throughout Switzerland, as well as answers to the most frequently asked questions, so you can order with complete peace of mind.
Fast delivery
Fast shipping across Switzerland
No custom fees
No additional charges upon delivery of your parcel
Tracked parcels
Follow your order at every steps
Customer service
A team on hand to assist you
Delivery times, rates & shipping options
Choose the delivery method that suits you best. Below, you will find estimated delivery times, the different options available and the applicable delivery charges.
Order before 1:30 pm
All our orders are shipped by Swiss Post.
FREEVAP ships exclusively with Swiss Post, Switzerland’s leading postal service, to ensure fast, reliable and fully tracked delivery throughout the country.
PostPac Priority
FREE from CHF 29.90
CHF 6.90 below this amount
- Next-day delivery when ordered before 1:30 pm
- Tracking included
- Without signature (left in your letterbox or parcel box if you are not at home)
This is the delivery method most frequently chosen by our customers. It provides fast, tracked and affordable delivery throughout Switzerland.
PostPac Priority + Signature
Next-day delivery with signature
CHF 1.50 for orders of CHF 29.90 or more
CHF 8.10 below this amount
- Next-day delivery when ordered before 1:30 pm
- Tracking included
- With signature
We recommend this option for high-value orders or when the delivery location presents a particular risk.
Saturday Option
Next-day delivery on saturday without signature
CHF 3.50
In addition to PostPac Priority delivery
- Next-day delivery when ordered before 1:30 pm
- Tracking included
- Without signature (left in your letterbox or parcel box if you are not at home)
This option is ideal if you would like to receive your order before the start of the following week for an order placed after 1:30 pm on Thursday or before 1:30 pm on Friday.
Swiss-Express Moon
Next-day delivery before 9 am, with or without signature, including Saturdays
CHF 23.50 or CHF 25 with signature
No free delivery
- Next-day delivery before 9 am if order before 1.30 pm
- Tracking included
- Delivery with signature in option
This option is designed for customers who would like to receive their order very early in the day. It is the fastest and most secure delivery option available from FREEVAP. Ideal for urgent orders, before going on holiday or in any other special situation.
Your order may be dispatched in several parcels
Some FREEVAP products are dispatched from a second warehouse. This information is clearly shown in your cart before you confirm your order.
When your order contains items from both of our warehouses, it is prepared in two separate parcels. Each parcel has its own delivery journey and may arrive separately.
It is therefore possible for the first parcel to be delivered before the second, even though both shipments relate to the same order. You will receive the relevant tracking information for each shipment.
The presence of an item dispatched from the second warehouse may also limit certain delivery methods. In this case, incompatible options, including Swiss-Express “Moon”, will not be offered when you complete your order.
Delivery times are provided as a guide and may vary depending on weekends, public holidays, periods of high demand, weather conditions or circumstances beyond our control. The prices shown may change; the final delivery charges are always displayed before you confirm your shopping cart.
From your shopping cart to your letterbox
From order confirmation through to delivery, we keep you informed at every stage so you always know where your parcel is.
Step 1
You place your order
Orders confirmed before 1:30 pm from Monday to Friday, excluding public holidays, are generally prepared the same day.
Step 2
We prepare your parcel
Our logistics team carefully prepares your order in our warehouse so that it can be dispatched as quickly as possible.
Step 3
Swiss Post takes over
Your parcel is handed over to Swiss Post. You automatically receive your tracking number by email.
Step 4
Your order is delivered
Your order is delivered to the address provided using the delivery method you selected. You can then enjoy your products!
đź’¬ You are kept informed at every stage
You will automatically receive an email at every key stage of your order:
âś… Order confirmation
📦 Dispatch notification
đź“Ť Swiss Post tracking number
🏠Delivery confirmation
Delivery with or without a signature?
All our parcels are sent via Swiss Post. Depending on your needs, you can choose standard delivery or add extra security to your parcel with a range of delivery options.
Delivery without a signature
The option chosen by most of our customers. Ideal for everyday orders.
- Fast delivery
- Delivery to your letterbox is possible
- No need to be present
- Swiss Post tracking included
Delivery with signature
Recommended for high-value orders or delivery locations where there is a greater risk of loss or theft.
- Hand delivery
- Mandatory signature
- Enhanced security
- Swiss Post tracking included
Did you know ?
Track your parcel every step of the way
As soon as your order is handed over to Swiss Post, you will automatically receive an email containing your Swiss Post tracking number.
- Tracking number sent automatically
- Real-time parcel tracking
- Complete delivery history
- Smart notifications until delivery
Vape delivery throughout Switzerland
FREEVAP delivers several hundred parcels throughout Switzerland every day via the Swiss Post network.
âś… Delivery to every Swiss canton
âś… Cities, towns and villages
âś… Mountain regions
âś… No customs charges
âś… The same quality of service throughout Switzerland
Whether you live in Geneva, Zurich, Lausanne, Lugano, Chur or an Alpine village, we dispatch your order with the same level of service.
Are you in Switzerland? We deliver to you!
Whether you are looking for information about e-cigarette delivery in Geneva, Lausanne, Zurich, Bern, Basel or another region of Switzerland, FREEVAP provides dedicated pages containing all the useful information for your delivery area.
There you will find delivery times, the different Swiss Post shipping methods, the available options (delivery against signature, Saturday delivery and Swiss-Express “Moon”), as well as answers to the most frequently asked questions about receiving your order.
All our orders are dispatched from Switzerland and benefit from the same quality of service throughout the country. Whether you live in a major city such as Geneva, Zurich, Lausanne, Lugano or Basel, or in a more rural or mountainous area, we work with Swiss Post to ensure fast, reliable and fully tracked delivery.
Our local pages also allow you to check whether there are any specific delivery conditions in your region, while providing general information about our shipping services, estimated delivery times, parcel tracking and the different options available when completing your order.
Simply select your city or canton from the list opposite to open the corresponding page and discover all the information about FREEVAP delivery near you.
Can’t find your city?
Frequently asked questions about vape delivery
đźšš Delivery times & shipping
At FREEVAP, all orders confirmed before 1:30 pm, from Monday to Friday excluding public holidays, are prepared and handed over to Swiss Post on the same day.
This organisation allows us to offer fast dispatch while ensuring that every order is prepared with care. Orders confirmed after 1:30 pm are processed on the next working day.
During particularly busy periods, such as Black Friday, the festive season or certain promotional campaigns, a slight additional delay may occasionally be required.
Most of our customers receive their order on the next working day after dispatch thanks to Swiss Post’s PostPac Priority service.
Delivery times may vary slightly depending on your municipality, the Swiss Post delivery round, public holidays, weather conditions or periods of high logistical activity.
As soon as your parcel is dispatched, you will automatically receive an email containing your personalised tracking link. This allows you to follow its progress through to delivery.
Specific options, such as Saturday delivery or Swiss-Express “Moon”, are subject to the service conditions shown when you place your order.
The delivery times displayed on our website reflect the times usually observed, but they remain estimates.
Once your parcel has been handed over to Swiss Post, its delivery is managed by the carrier. The vast majority of parcels arrive within the stated timeframe, but delays may occasionally occur due to severe weather, logistical disruption, public holidays, unusually high parcel volumes or transport incidents.
For our part, we are committed to preparing your order as quickly as possible and automatically providing you with the information needed to track its delivery.
Our logistics team prepares orders from Monday to Friday, excluding public holidays.
An order placed after 1:30 pm on Friday, or at any time on Saturday or Sunday, will be prepared on Monday, or on the next working day if there is a public holiday.
For the fastest possible dispatch, we recommend placing your order before 1:30 pm on a working day.
Yes. When a public holiday affects either our logistics operations or Swiss Post, the preparation or delivery of an order may be delayed by one working day.
Orders can still be placed on FREEVAP during this period. They are then prepared as soon as our logistics operations resume.
When several public holidays fall close together, particularly at Christmas, New Year or Easter, delivery times may be slightly longer. Our teams then do everything possible to dispatch orders as soon as logistics services return to normal.
📦 Delivery options
PostPac Priority is our main delivery method. When your order is confirmed before 1:30 pm on a working day, it is prepared and handed over to Swiss Post on the same day. Delivery generally takes place on the next working day.
Swiss-Express “Moon” is intended for particularly urgent orders. It provides delivery on the next working day before 9:00 am in areas covered by the service.
In both cases, parcel tracking is included. The main difference therefore concerns the delivery time:
- PostPac Priority: delivery during the day, generally on the next working day;
- Swiss-Express “Moon”: priority delivery before 9:00 am on the next working day.
PostPac Priority is suitable for the vast majority of orders. Swiss-Express “Moon” is a premium option to choose when you need to receive your parcel as early as possible.
Standard delivery without signature is the default option offered by FREEVAP. The parcel may be delivered without being handed over in person, for example to your letterbox or according to the delivery arrangements used by Swiss Post.
This option is fast, economical and generally does not require you to be present at the time of delivery. A tracking number is still provided.
With delivery against signature, the parcel must be handed to someone authorised to receive it. A signature is then required to confirm delivery.
We recommend this option when:
- - your order is of significant value;
- - your letterbox is easily accessible;
- - you do not want the parcel to be left without being handed over in person;
- - you prefer additional security when receiving your order.
You can choose between standard delivery and delivery against signature directly when completing your order.
Yes. FREEVAP offers a Saturday delivery option for addresses eligible for this Swiss Post service.
This option can be selected when completing your order whenever it is available (from Thursday after 1:30 pm until Friday before 1:30 pm). It is particularly useful when weekday delivery is not convenient or when you would like to receive your parcel before the start of the following week.
For Saturday delivery to be possible, the order must be confirmed early enough to allow time for preparation and handover to the carrier. The available option and its price are displayed directly in your shopping cart according to your address and the time at which you place your order.
Saturday delivery is an additional service. Its cost may therefore be added to the price of the main delivery method selected.
It is not possible to choose an exact delivery date when placing your order.
However, several delivery options are available to meet your needs as closely as possible. Depending on your address and when you place your order, you may be able to choose Saturday delivery, delivery against signature or Swiss-Express “Moon” for delivery before 9:00 am on the next working day.
The available delivery methods are displayed automatically when you complete your order. Once your order has been dispatched, you will receive an email containing your tracking number, allowing you to follow its progress in real time.
If you have a specific requirement regarding the receipt of your parcel, please contact our customer service team before placing your order. We will do our best to recommend the most suitable option.
Yes. The Swiss-Express “Moon” service provides delivery on the next working day before 9:00 am, provided that your address is covered by this Swiss Post service.
This option is suitable for urgent orders and for customers who wish to receive their parcel at the start of the day.
To use Swiss-Express “Moon”, your order must be confirmed before the stated cut-off time and be ready for preparation and handover to the carrier on the same day. The option appears when you complete your order whenever it is available for your address.
You can also choose Swiss-Express “Moon” with signature if you wish to combine delivery before 9:00 am with secure delivery against signature.
The stated delivery times remain subject to Swiss Post’s delivery conditions and to any exceptional circumstances that may affect transport.
The best delivery method depends mainly on how urgently you need your order, its value and how you would like to receive your parcel.
- - PostPac Priority without signature: the best choice for most orders. This is the standard option: fast, tracked and free on orders of CHF 29.90 or more.
- - PostPac Priority with signature: recommended for high-value orders or when you do not want your parcel to be delivered without being handed over in person.
- - Saturday delivery: convenient if you prefer to receive your order at the weekend, subject to availability for your address.
- - Swiss-Express “Moon”: the right choice when your order is urgent and you want delivery before 9:00 am on the next working day.
- - Swiss-Express “Moon” with signature: the fastest and most secure option, with delivery before 9:00 am and handover against signature.
For a standard order, we generally recommend PostPac Priority. The other options are designed for more specific needs, such as secure handover, Saturday delivery or very early morning delivery.
The available delivery methods and their prices are clearly displayed in your cart before you confirm your order.
📦📦 Dispatch from multiple warehouses
Some FREEVAP products are stored and prepared at a second warehouse. When your order contains items from both of our logistics sites, it is automatically split into two shipments.
You will therefore receive two separate parcels, each with its own tracking information and delivery journey.
The presence of items dispatched from another warehouse is indicated in your cart before you confirm your order, so that you are informed before payment.
Not necessarily, although we do everything we can to ensure that both parcels are dispatched on the same day. Even when they are part of a single order, parcels prepared from two different warehouses are handled separately.
There may therefore be a difference in delivery time between the two shipments. One parcel may be delivered before the other depending on the preparation time, when it is accepted by the carrier and the logistics route followed by each shipment.
You will receive separate tracking information for each parcel so that you can follow their progress individually.
Yes. When an order is dispatched in several parcels, each shipment has its own tracking number.
You may therefore receive several emails or multiple sets of tracking information for the same order. Each link corresponds to a specific parcel and allows you to follow its progress through to delivery.
If only one parcel is marked as delivered even though your order includes two, check the tracking information for the second parcel before contacting our customer service team.
The delivery methods offered depend on the products in your shopping cart and the warehouse from which they are dispatched.
If your order contains only items from the second warehouse, or a combination of products from both of our warehouses, some options may not be compatible with the shipping arrangements.
This applies in particular to Swiss-Express “Moon”, which may not be available for this type of order.
The delivery methods actually available are calculated automatically and displayed in your cart before payment. This allows you to see which delivery options apply to your entire order before confirming it.
🇨🇠Delivery in Switzerland
Yes. FREEVAP delivers throughout Switzerland, including major cities, rural municipalities and more remote regions.
Our orders are handled by Swiss Post, whose network covers every canton. You can therefore order from Geneva, Lausanne, Zurich, Bern, Basel, Lugano, Sion, Chur or any other Swiss municipality served by Swiss Post.
All orders are shipped through our Swiss logistics network, so there are no customs formalities or additional import charges to pay upon delivery.
Yes. FREEVAP also delivers to mountain regions and Alpine municipalities served by Swiss Post.
Whether you live in Valais, GraubĂĽnden, the Bernese Oberland or another mountainous area, you can place your order as usual on our website. The services available for your address are shown directly in your basket.
In some particularly remote locations, delivery times or premium options such as Swiss-Express “Moon” or Saturday delivery may depend on the services available through the Swiss Post network.
Weather conditions may also occasionally affect delivery rounds at higher altitudes. In the event of heavy snowfall, impassable roads or local disruption, delivery may exceptionally be delayed.
Yes. FREEVAP delivery is not limited to Switzerland’s main cities. We also ship orders to villages, small municipalities and rural areas served by Swiss Post.
The fact that your municipality does not have a dedicated local page on our website does not mean that we cannot deliver to you. You can place your order as usual and enter your full address when completing your purchase.
Swiss Post will then determine which services are available for your location. Standard PostPac Priority delivery and parcel tracking are available throughout the covered network, while certain additional options may depend on the address provided.
To avoid delays, please make sure you enter your street name, house number, postcode and town accurately, together with any additional information that may help with delivery when relevant.
The PostPac Priority service generally provides delivery from the next working day after dispatch throughout Switzerland. In the vast majority of cases, delivery times are therefore similar from one canton to another.
However, they may occasionally vary depending on the municipality, delivery round, accessibility of the address or local conditions. In some circumstances, delivery to a mountain area or remote municipality may take slightly longer than delivery to a major city.
Weekends, public holidays, periods of high logistical activity and weather conditions may also affect delivery times, regardless of the destination canton.
As soon as your order is dispatched, you will receive a personalised tracking link allowing you to follow the actual progress of your parcel until delivery.
Yes. You can choose a delivery address that is different from your billing address and have your order sent to your workplace.
When completing your order, enter the company name, your full name, the complete address and any useful delivery details, such as the department, floor or the name shown at reception.
Before choosing this option, make sure that your employer or the building reception accepts personal parcels. FREEVAP cannot guarantee delivery if access to the premises is restricted or if the company refuses to accept the parcel.
If you choose delivery against signature, someone at the address must be available to receive and sign for the parcel in accordance with Swiss Post’s delivery terms. Standard delivery is more flexible when hand delivery is not essential.
đź’° Delivery fees
Standard PostPac Priority delivery without signature is free on orders of CHF 29.90 or more, after any discounts and promotions applied to the order have been deducted.
For orders below CHF 29.90, standard delivery costs CHF 6.90.
Additional options, such as delivery against signature or Saturday delivery, only incur the extra cost of the selected option on orders of CHF 29.90 or more. Swiss-Express “Moon” remains chargeable according to the rates shown in your cart.
The exact delivery charge is always displayed before you confirm your order.
Standard delivery without signature is free on orders of CHF 29.90 or more, but certain Swiss Post services involve an additional level of service and are therefore charged separately.
This applies in particular to:
- - delivery against signature, which provides secure handover of the parcel;
- - Saturday delivery, which adds a specific weekend delivery service;
- - Swiss-Express “Moon”, which provides priority delivery before 9:00 am;
- - Swiss-Express “Moon” with signature, which combines speed with secure handover.
These additional charges correspond to the services selected through Swiss Post. They are clearly displayed when you choose your delivery method, before you pay for your order.
You are therefore free to choose standard delivery or an option that better suits your needs.
No. When you order from FREEVAP.CH, there are no customs charges, import taxes or unexpected additional fees to pay when your parcel is delivered in Switzerland.
The prices and delivery charges displayed during checkout are the amounts you will be charged. The carrier will not ask you for any additional payment at the time of delivery.
You therefore benefit from a simple and transparent shopping experience, with no customs formalities to complete on your side.
Any additional charges linked to a delivery option, such as signature, Saturday delivery or Swiss-Express “Moon”, are always shown in your basket before you confirm your order.
The standard rates shown on FREEVAP are the same for Swiss addresses eligible for the selected delivery method.
You therefore benefit from the same general conditions whether your order is delivered to Geneva, Lausanne, Zurich, Bern, Lugano or a more rural municipality.
However, certain specific services may not be available for every address. This may apply in particular to Saturday delivery or Swiss-Express “Moon” before 9:00 am, whose availability depends on the Swiss Post network and the services offered in your area.
Once you have entered your address, the delivery methods actually available and their prices are displayed automatically in your basket. You will therefore always know the exact cost before confirming your order.
đź“Ť Delivery address
Yes, but only if your order has not yet been prepared or handed over to Swiss Post.
If you notice an error in your delivery address, please contact our customer service team as quickly as possible. As long as your order has not entered preparation, we will do our best to update the delivery details.
Once the parcel has been dispatched, it is generally no longer possible to change the address directly. In some cases, Swiss Post may offer redirection or delivery modification options through its own services, depending on the applicable conditions.
To avoid any delays, always check your address carefully before confirming your order.
Yes. When placing your order, you can enter a delivery address that is different from your billing address.
This is useful if you would like to receive your order at your workplace, at a friend’s or relative’s address, or at any other address in Switzerland.
Simply select the corresponding option when completing your order, then enter the required delivery details.
Your billing details are used only for your order and invoice. They have no effect on the address to which your parcel will be sent.
Yes, provided that Swiss Post accepts delivery to the PO box specified.
When placing your order, make sure you enter your PO box number, postcode and town correctly to help ensure your parcel is processed without delay.
Certain specific services, particularly delivery against signature or some Express services, may be subject to special conditions when a PO box is used as the delivery address.
If you are unsure whether your address is compatible, our customer service team is available to help before you place your order.
Yes. You can have your order delivered to a family member, friend or any other trusted person living in Switzerland.
When placing your order, simply enter the recipient’s full details in the delivery address.
If you choose delivery against signature, someone at that address must be available to receive the parcel and sign for it in accordance with Swiss Post’s procedures.
This option is ideal if you will be away for several days or would prefer to have your order delivered to an address where someone can easily receive it.
📬 Receiving your parcel
The procedure depends on the delivery method you selected and the options available through Swiss Post.
If your order is sent without signature, the postal worker may leave the parcel in your letterbox, parcel box or another secure location where permitted.
For delivery against signature, you or someone authorised to receive the parcel will generally need to be present. If no one is available, Swiss Post will usually leave a delivery notice or inform you of the available options for collecting your parcel.
In all cases, you can track the progress of your delivery using the tracking link sent automatically once your order has been dispatched.
When a parcel cannot be delivered to your home, Swiss Post may make it available at a collection point.
The holding period depends on the rules applied by Swiss Post at the time of delivery. This information is usually shown on the delivery notice or directly in your parcel tracking.
We recommend collecting your order as soon as possible to avoid it being returned to our warehouse.
If your parcel is returned to us because it was not collected within the specified time, our customer service team will contact you to agree on the next steps for your order.
Yes. In certain situations, Swiss Post allows you to schedule another delivery attempt or change the delivery arrangements.
These options depend on the service used and the solutions offered by Swiss Post for your address. They may be available directly through your parcel tracking or your Swiss Post customer account.
Once your order has been handed over to the carrier, FREEVAP can no longer make changes to the delivery arrangements. Any request for another delivery attempt must therefore be made directly with Swiss Post when this option is available.
If you experience any difficulties, our customer service team is, of course, available to assist you with the process.
If your parcel could not be delivered or collected within the timeframe specified by Swiss Post, it may be returned automatically to our warehouse.
The most common reasons are:
- - the parcel was not collected within the period indicated by Swiss Post;
- - the delivery address was incomplete or incorrect;
- - the recipient refused the delivery;
- - delivery was not possible despite several attempts.
As soon as the returned parcel reaches us, our team checks its condition and contacts you promptly to agree on the most suitable solution: reshipping your order, updating your delivery address or, depending on the circumstances, issuing a refund in accordance with our terms and conditions of sale.
To avoid your parcel being returned, we recommend checking your address carefully when placing your order, regularly following its progress using the tracking link sent by email and collecting it within the stated timeframe whenever it is made available at a collection point.
🔍 Order tracking
As soon as your order is dispatched, you will automatically receive an email containing a personalised tracking link.
This link allows you to check the progress of your parcel through our tracking page, powered by Shipup and the information provided by Swiss Post.
You can check:
- - when your parcel has been accepted by the carrier;
- - the different stages of its journey;
- - when it is out for delivery;
- - confirmation that it has been delivered.
The link sent by email is the easiest way to access the tracking information for your order directly. You can also track your parcel on the Swiss Post website or through our tracking page:Â https://www.freevap.ch/en/content/tracking.html
Your tracking number is sent automatically by email as soon as your order has been prepared and registered for dispatch.
Depending on the preparation time and synchronisation with Swiss Post, there may be a short delay between the shipping label being created and the first tracking information appearing.
If you cannot find the email, check your spam or junk folder as well as the email address used when placing your order.
You can also find the tracking information in your account on the website, in the dispatch confirmation emails sent by FREEVAP and through our Shipup tracking service.
It is normal for tracking information not to update immediately after dispatch. The parcel label may be created before the shipment is physically scanned by Swiss Post.
The first tracking details usually appear once the parcel has actually been accepted by the carrier. Some intermediate stages may not always generate a new visible scan.
An update may also take longer:
- - overnight;
- - during a weekend or public holiday;
- - during periods of high logistical activity;
- - in the event of exceptional disruption to the transport network.
If the tracking information shows no progress for more than 48 working hours, you can contact our customer service team so that we can check the situation with the carrier.
When a parcel is marked as delivered, first check your letterbox, parcel box and any possible safe places around your home where it may have been left.
We also recommend that you:
- 1 - ask the other members of your household;
- 2 - check with your immediate neighbours;
- 3 - review the detailed Swiss Post tracking information;
- 4 - check whether a delivery notice or information about where the parcel was left has been provided.
With standard delivery without signature, the parcel may be left in accordance with Swiss Post’s delivery procedures.
If you still cannot find your order after carrying out these checks, contact our customer service team. We will be able to open an investigation with Swiss Post and review the available information to help resolve the issue.
đź’ł Order
If you would like to change your order, contact our FREEVAP customer service team as quickly as possible.
As long as preparation has not started, our team may be able to change a quantity, remove an item or help you correct an error, depending on the situation. However, we cannot guarantee that a change will still be possible, as orders confirmed before 1:30 pm are processed quickly so they can be dispatched the same day.
Once the order has been prepared, packed or handed over to Swiss Post, its contents can no longer be changed.
To avoid any mistakes, we recommend checking the products, quantities, nicotine strengths and delivery address carefully before confirming your payment.
You can submit a cancellation request to our customer service team after payment, but it must be made before the order is prepared and dispatched.
Our team will immediately check the status of your order. If it has not yet entered our logistics process, we will generally be able to cancel it and arrange a refund using the original payment method.
However, once an order has already been prepared, packed or handed over to Swiss Post, cancellation can no longer be guaranteed. You should then contact our customer service team so that the situation can be reviewed in accordance with our terms and conditions of sale.
Because we are committed to dispatching orders quickly, we recommend contacting us without delay as soon as you notice an error.
đź’¬ Customer service
Our FREEVAP customer service team is available to assist you before, during and after your order.
You can contact us:
- - through our live chat when an adviser is available;
- - using our contact form;
- - by phone during the opening hours shown on our website.
To help us respond quickly, please include your order number and the email address used for your purchase.
For delivery-related questions, you can also attach a screenshot of the tracking information or describe the message displayed by Shipup or Swiss Post as accurately as possible.
If your parcel shows signs of impact, crushing, opening or any other visible damage, take several photographs of the parcel before opening it.
Once opened, check the condition of the products carefully and keep:
- - the shipping box;
- - the delivery label;
- - the internal protective packaging;
- - the products and their original packaging.
Then contact our customer service team promptly, stating your order number and attaching photographs of the parcel, the label and the affected items.
This information will allow us to assess the situation and, where necessary, submit a claim to Swiss Post. Our team will then let you know which solution has been selected based on the circumstances of the case.
Do not discard the packaging or use any product that is clearly damaged until you have received instructions from our customer service team.
If you think an item is missing from your parcel, first check all the packaging and internal protective materials. Small items, such as coils or pods, may sometimes be placed between other products to keep them protected during transport.
Then check your order confirmation or invoice to confirm which items and quantities were actually ordered.
If an item is still missing, contact our customer service team and provide:
- - your order number;
- - the reference or name of the missing product;
- - the quantities received;
- - details of any issue noticed with the parcel.
We will review the information relating to the preparation of your order and get back to you with an appropriate solution.
If the parcel appears to have been opened or damaged during transport, please also attach photographs of the box and shipping label.
🔞 Delivery safety and compliance
When a new customer places their first order, FREEVAP carries out an identity and age verification using the secure IDnow solution.
This step allows us to confirm that the person placing the order is aged 18 or over, in accordance with Swiss legislation governing electronic cigarettes, nicotine products and tobacco products.
The verification may require you to present a valid official identity document showing, among other things, your photograph and date of birth.
The information used for the verification must match the details entered in your account and order. If the document is unreadable, the information is inconsistent or the verification fails, order approval may be suspended until the issue has been resolved.
This verification is carried out only for your first order. However, a new check may be requested at a later date when necessary for security or compliance reasons.
Yes. The products sold and delivered by FREEVAP are exclusively reserved for people aged 18 or over.
Swiss law prohibits the sale and supply of electronic cigarettes, nicotine-containing e-liquids and tobacco products to minors. This rule also applies to orders placed online.
By placing an order with FREEVAP, you confirm that you are of legal age and agree to provide accurate information about your identity and date of birth.
An order placed by a minor, using a false identity or another person’s details, may be refused or cancelled.
Age verification allows FREEVAP to comply with the legal requirements applicable in Switzerland and helps protect minors.
The sale of electronic cigarettes, nicotine-containing e-liquids and tobacco products to anyone under the age of 18 is strictly prohibited. A simple click confirming that a customer is of legal age is not, on its own, considered sufficient verification.
FREEVAP therefore uses an identity verification solution to ensure that every new customer is aged 18 or over before their first order is approved.
This procedure forms part of our commitment to responsible sales, safety and regulatory compliance.
Identity verification is carried out using the secure IDnow solution, which specialises in remote identity checks.
The data and documents you provide are used solely to verify your identity and confirm that you are of legal age, in accordance with the applicable data protection rules.
Subject to any legal retention requirements, identity documents are kept only for the period strictly necessary to complete the verification process.
FREEVAP will never ask you to send an identity document through an unsecured channel or to an unauthorised person.
If you have any doubts about a verification request, you can contact our customer service team before continuing with the process.
FREEVAP sells and delivers electronic cigarettes, e-liquids and related products intended for the Swiss market and subject to the requirements of the Federal Act on Tobacco Products and Electronic Cigarettes (TobPA), as well as the applicable regulatory provisions.
We work with our manufacturers, suppliers and partners to verify, among other things, the compliance of the products, their composition, labelling, warnings and the information made available to consumers.
Products containing nicotine are also subject to the tax and regulatory requirements in force in Switzerland.
Our catalogue is reviewed regularly to take account of changes in Swiss legislation. If a product no longer meets the applicable requirements, or if its compliance cannot be established satisfactorily, it may be withdrawn from sale.
This vigilance allows us to offer a range intended for the Swiss market and maintain a high level of safety and compliance for the products dispatched to our customers.
Do you have a question about your delivery?
Our team is available to assist you before, during and after your order. Whether your question concerns delivery times, Swiss Post tracking, a delivery option or the receipt of your parcel, we will provide clear information tailored to your situation.