NEED HELP?
WE’RE HERE FOR YOU.
Have a question about a product, your order or your device? Quickly find the solution that best suits your needs.
HOW CAN WE HELP YOU?
Select the form that matches your request so that we can assist you as effectively as possible.
I HAVE A QUESTION
Need advice, information about a product or help placing your order?
View the FAQ →MY ORDER
Have a question about your order, its dispatch or delivery? Our team is here to help.
Contact us →I WOULD LIKE TO RETURN A PRODUCT
Would you like to return an item? Fill in our form so that we can process your request quickly.
Return a product →I HAVE A PROBLEM WITH MY DEVICE
Is your product not working properly? Our after-sales service team will help you diagnose the issue and handle your device.
Submit an after-sales request →NEED PERSONALISED ADVICE?
At Freevap, every vaper is different.
Whether you are in the process of quitting smoking, just getting started with vaping or looking to upgrade your device, our team is here to support you every step of the way.
Choose the e-cigarette best suited to your profile
Find e-liquids that match your tastes and needs
Understand the essential basics of vaping
Resolve any issues with your device
100% ONLINE SUPPORT,
SIMPLE AND EFFECTIVE
Need advice, an update on your order or technical help? Our team is here to answer your questions and guide you step by step.
Chat with us
Speak directly with our team.
Write to us
Send us your request at any time.
Call us
Monday to Friday
from 8 am to 12 pm and from 1 pm to 4 pm.
Request a callback
Leave your contact details with our team.
Our online assistant remains available to help you, answer your initial questions and guide you towards the right solution.
WITH FREEVAP, YOU ARE NEVER ALONE IN YOUR TRANSITION.