Customer service: product returns

Your after-sales service available by email

Are you having trouble with the material you received? Our customer service is happy to help you!

From Monday to Friday and from 9h to 13h and from 14h to 16h our After Sales experts Vanessa and Jason answers all your questions and advises you in case of problems. You can reach Vanessa by e-mail at [email protected] or by phone at +41 22 518 76 29

If our customer service invites you to return your goods, you need to print and fill out our return form. You’ll access it:

Place the completed form in your package and ship it to the indicated address.

As soon as we receive your return, we will process it as quickly as possible!

Please note: Please only return goods after consultation with and confirmation by customer service. Otherwise, the shipping costs cannot be refunded.