Customer service

A question ? A help ? Something wrong with your order ? Need to make a return? We are here to help you.

Do you have questions you can't find an answer to? Your package has left our warehouse but has never arrived at your address?

Are you having trouble with the material you received? Our customer service is happy to help you!

From Monday to Friday and from 9h to 13h and from 14h to 16h our After Sales expert Vanessa answers all your questions and advises you in case of problems. You can reach Vanessa by e-mail at [email protected] or by phone at +41 22 529 08 36

If our customer service invites you to return your goods, you need to print and fill out our return form. You’ll access it:

Place the completed form in your package and ship it to the indicated address.

As soon as we receive your return, we will process it as quickly as possible!

Please note: Please only return goods after consultation with and confirmation by customer service. Otherwise, the shipping costs cannot be refunded.

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